Responsible Gaming

Responsible gaming is a conscious, informed approach to gambling in which entertainment, control, and personal well-being come before the desire to win. On brango-ca.com, operated for Canadian players under the Brango Casino brand, gambling should never harm your finances, health, relationships, or responsibilities.

Brango Casino supports players in staying in control by offering practical tools (limits, breaks, and self-exclusion), clear information about risks, and access to professional help services. If your gambling stops being fun or you are worried about someone close to you, our support team is available to assist you with confidential, non-judgmental guidance.

Risk Awareness

Gambling always involves financial risk and uncertainty. Understanding early warning signs helps you react before play becomes problematic. You may be at risk of gambling-related harm if you notice one or more of the following:

• Frequently increasing your stakes or deposit amounts to "chase" previous losses.
• Thinking about the casino or your balance while at work, at school, or during family time.
• Gambling longer than planned and finding it hard to stop, even when you are tired or upset.
• Hiding gambling activity, transactions, or debts from family, friends, or colleagues.
• Using gambling as your main way to cope with stress, anxiety, loneliness, or financial pressures.
• Borrowing money, selling possessions, or missing bill payments to continue gambling.
• Feeling guilt, shame, or irritability after gambling, but continuing the same behaviour.

Self-Assessment Check

Consider the statements below. Answer honestly with "Yes" or "No". If you answer "Yes" to several, we strongly recommend using our protection tools and contacting support resources listed on this page.

• Have I spent more money on brango-ca.com or other gambling than I could comfortably afford in the last three months?
• Have I tried to win back money I lost by returning to play quickly ("chasing losses")?
• Have I gambled when I was feeling depressed, anxious, or under financial pressure?
• Have I lied to people close to me about how much time or money I spend gambling?
• Have I neglected work, studies, or family duties because I was gambling or recovering from gambling sessions?
• Have I used credit cards, loans, or borrowed money specifically to continue gambling?
• Have others commented that I may have a gambling problem, even if I disagreed?

If you feel out of control, please take immediate steps: lower or remove payment methods, set strict limits, consider time-out or self-exclusion, and seek professional help.

Limits & Tools

Brango Casino encourages all Canadian players to set clear personal boundaries before playing. Deposit limits and time-management tools are designed to help you stay within an amount and time you can comfortably afford to lose.

Deposit Limits (Daily, Weekly, Monthly)

To set or adjust your deposit limits on brango-ca.com, follow these general steps (exact wording in menus may vary slightly as we improve our interface):

1. Log in to your player account on https://brango-ca.com.
2. Open the "My Account" or "Profile" area from the main menu.
3. Select the "Responsible Gaming" or "Limits" section.
4. Choose "Deposit Limits". You will typically see separate fields for:
   • Daily deposit limit (e.g., maximum you can deposit in any 24-hour period);
   • Weekly deposit limit (e.g., maximum total deposits from Monday - Sunday);
   • Monthly deposit limit (e.g., maximum total deposits within a calendar month).
5. Enter amounts that reflect what you can comfortably afford to lose, for example:
   • Daily: CAD 50 - 100;
   • Weekly: CAD 150 - 300;
   • Monthly: CAD 300 - 600.
   These are only illustrations. You are responsible for setting limits suitable to your own income, expenses, and obligations.
6. Confirm your new limits. You may be asked to re-enter your password or a security code.

Important: Lowering your limits normally takes effect immediately or very quickly. Requests to increase or remove limits may be subject to a "cooling-off" period (for example, 24 hours) and additional verification to protect you from impulsive decisions.

Time Management: Session Timers & Reality Checks

Time spent gambling can be easy to underestimate. Brango Casino supports responsible time management through session-based tools:

• Session timers can notify you when a predefined period (e.g., 30, 60, or 120 minutes) has passed since you started playing.
• Reality checks may appear as pop-up messages during play summarizing your time, approximate wagers, and net result for that session, reminding you to consider stopping or taking a break.

To enable or adjust these tools, go to My Account -> Responsible Gaming -> Session Control (or similar wording), then:

1. Choose a maximum session duration suitable for you (e.g., 30 - 90 minutes).
2. Activate on-screen reminders at desired intervals.
3. Confirm changes. The system will then automatically show reminders and, where applicable, end the session when the limit is reached.

Short Breaks ("Time-Out")

If you need a brief pause from gambling but do not want to permanently close your account, you can request a temporary "Time-Out" (also called a short self-suspension):

1. Log in and open My Account -> Responsible Gaming -> Time-Out or Short Break.
2. Select a duration, typically between 24 hours and 72 hours (1 to 3 days). In some cases, additional options up to 30 days may be available.
3. Read the information about the effects of Time-Out:
   • You will not be able to place bets or make deposits for the chosen period.
   • You may be logged out automatically and unable to log in again until the Time-Out expires.
4. Confirm your request. In some cases, you may be asked to contact support via [email protected] to finalize the Time-Out.

Time-Out is designed as a preventive measure. For longer or more serious concerns, please review the Self-Exclusion section below.

Self-Exclusion

Self-exclusion is a stronger, formal measure intended for players who feel that they are losing control over their gambling or are already experiencing harm. By choosing self-exclusion, you ask Brango Casino to block your account for a significant period or permanently.

How to Request Self-Exclusion

1. Access the self-exclusion area online:
   • Log in to your account on https://brango-ca.com.
   • Go to My Account -> Responsible Gaming -> Self-Exclusion (wording may vary slightly).
   If you cannot log in, proceed to step 3 and contact support directly.
2. Choose the self-exclusion period appropriate for your situation. Options generally include:
   • 6 months (minimum recommended period for serious concerns);
   • 1 year or 2 years (for ongoing issues or relapse risk);
   • Permanent / lifetime (for players who do not wish to access the casino again).
3. Confirm in writing (if required):
   • You may be asked to confirm your request by e-mail from your registered address to [email protected] with the subject "Self-Exclusion Request".
   • Include your full name, username, registered e-mail, and the desired exclusion period.
4. Final confirmation:
   • Once processed, you will receive confirmation by e-mail from Brango Casino.
   • From that moment, self-exclusion is considered in force for the specified duration, and early reopening is generally not permitted.

Consequences of Self-Exclusion

By choosing self-exclusion, you accept the following legal and practical consequences, which are designed for your protection:

• Account access: You will not be able to log in, deposit, place wagers, or participate in promotions on brango-ca.com while self-excluded.
• Marketing communications: Brango Casino will take reasonable steps to stop sending you promotional e-mails, SMS, and bonus offers related to this brand.
• Existing balance:
  • Where legally and contractually permissible, and subject to standard verification checks, the remaining real-money balance may be withdrawn on request by contacting [email protected].
  • Pending bonuses or incomplete wagering may be cancelled as per the bonus terms.
• New accounts: You must not attempt to open new accounts with Brango Casino during your self-exclusion. If detected, such accounts may be closed, and transactions may be voided, in line with the Terms and Conditions.

Important notice: Brango Casino will take reasonable and proportionate measures to enforce your self-exclusion. However, you also have a personal duty not to attempt to bypass it. For stronger protection, we recommend combining self-exclusion with blocking tools and external support resources listed below.

Support Resources

Professional and community support can be critical in managing or recovering from gambling-related harms. Canadian players have access to local, provincial, and international services. All services listed here are independent of Brango Casino. Information is provided for convenience only and may change; please verify details on the organization's official website.

Local Support for Players in Canada

• Canada National Problem Gambling Helpline (via ConnexOntario & provincial partners)
  • Phone: 1-866-531-2600 (often 24/7 for Ontario; calls from elsewhere may be redirected to local services).
  • Website: www.connexontario.ca (information, chat, and text services).
  • Languages: English; many services also available in French; interpreters may be arranged in other languages depending on the province.
• Ontario - ConnexOntario
  • Phone: 1-866-531-2600 (24/7, free, confidential).
  • Website: www.connexontario.ca (live chat and text).
  • Languages: English and French, with options for additional language support.
• Quebec - Gambling: Help and Referral (Jeu : aide et référence)
  • Phone: 1-800-461-0140 (24/7).
  • Website: www.jeu-aidereference.qc.ca.
  • Languages: French and English.
• British Columbia - BC Responsible & Problem Gambling Program
  • Phone: 1-888-795-6111 (often 24/7).
  • Website: www.bcresponsiblegambling.ca.
  • Languages: English (additional languages may be available via interpreters).
• Alberta - AGLC Problem Gambling Resources
  • Phone (Addiction Helpline): 1-866-332-2322 (24/7).
  • Website: www.albertahealthservices.ca (search "Addiction Helpline" and "gambling").
  • Languages: English; interpreter services may be available.

Additional provincial helplines exist across Canada (e.g., Manitoba, Saskatchewan, Atlantic provinces). If you are unsure which service to contact, call one of the national or provincial numbers listed above; they can usually direct you to the correct local resource.

International Support Organizations

National Self-Exclusion Schemes (Reference)

Some countries offer centralized self-exclusion registers that block access to multiple licensed operators within that jurisdiction. Examples (not directly applicable to Curaçao-licensed Brango Casino, but useful if you gamble in those markets) include:

• United Kingdom - GAMSTOP
  • Website: www.gamstop.co.uk.
  • Allows UK-registered players to self-exclude from all UK-licensed online gambling companies.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: www.ordenacionjuego.es (Spanish regulator DGOJ).
  • Citizens and residents can register to be excluded from licensed operators in Spain.

Canadian authorities and provincial regulators are actively developing and improving their own land-based and online exclusion programs. For current information about self-exclusion in your province, consult the website of your provincial gaming regulator or the helplines listed above.

Blocking Software and Filtering Tools

In addition to internal measures on brango-ca.com, you may wish to install independent tools that restrict access to gambling websites and apps on your devices:

• Gamban - Paid blocking software for computers and mobile devices that prevents access to known gambling sites and apps. Website: www.gamban.com.
• BetBlocker - Free gambling-blocking application offering customizable restriction periods. Website: www.betblocker.org.
• Device-level parental controls - Many operating systems (Windows, macOS, iOS, Android) allow you to restrict categories of websites or specific URLs, which can be used to block gambling content.

These tools are developed and maintained by third parties and are not operated by Brango Casino. We cannot guarantee their availability or effectiveness, but many players find them helpful when combined with self-exclusion and professional support.

Support for Families and Close Contacts

Gambling problems affect not only the individual, but also their family, friends, and colleagues. Many of the organizations mentioned above offer dedicated support for those around the gambler, including:

• GamAnon (Gamblers Anonymous family groups) - Peer-support meetings and resources for partners and family members. Website: www.gam-anon.org.
• Gambling Therapy - Family & Friends - Online forums and support materials specifically for relatives. Website: www.gamblingtherapy.org.
• Local counselling services - Many provincial health services in Canada provide counselling for families affected by addiction, including gambling.

All helplines and professional services listed are designed to be confidential and non-judgmental. They can be contacted without the gambler's knowledge if necessary, and you are not required to provide personal information to obtain initial advice.

Help for Family

If someone close to you may have a gambling problem, you may feel stress, fear, or anger. It is important to protect your own well-being and seek support, while also encouraging the person to accept help. Brango Casino cannot mediate family relationships, but we can provide information and technical account measures upon the account holder's request.

Approaching the Conversation

• Choose the right moment: Talk when the person is sober, not currently gambling, and there is enough privacy and time.
• Use "I" statements: Focus on how you feel ("I am worried about...") rather than accusing ("You always..."), which can cause defensiveness.
• Refer to specific behaviours: For example, missed bills, secretive bank activity, or spending large amounts of time online.
• Avoid threats and ultimatums at first: Emphasize care and concern, and suggest looking at help options together.

Encouraging Support and Treatment

• Suggest taking a self-assessment test together on a reputable site (e.g., GamCare or Gambling Therapy).
• Propose contacting a helpline or scheduling an appointment with a psychotherapist experienced in addiction, ideally one recommended by a provincial health authority.
• Encourage the person to use Brango Casino tools such as deposit limits, Time-Out, or self-exclusion and to e-mail [email protected] if they want to close their account.

Support for You as a Family Member

You do not have to manage this situation alone. Consider:

• Family support groups and forums such as:
  • GamAnon: www.gam-anon.org (meetings and online resources).
  • Gambling Therapy "Family & Friends" forums: www.gamblingtherapy.org.
• Professional counselling:
  • Contact a provincial helpline (for example, ConnexOntario at 1-866-531-2600 or the Quebec, BC, or Alberta services listed above) and ask for referrals to counsellors for family members.
  • Look for psychotherapists or psychologists with experience in addiction and financial stress.
• Financial advice: If gambling has caused debts, you may benefit from speaking to a non-profit credit counsellor about budgeting, debt management, and protecting family assets.

If you believe that a family member's gambling on brango-ca.com poses a serious risk to their safety or that of others, and they are the account holder, encourage them to contact our team directly at [email protected] to request strong protection measures such as long-term self-exclusion.

Operator's Commitment

Brango Casino, operated under Curaçao gaming license 1668/JAZ by Anden Online N.V., is committed to promoting a safe and fair gambling environment for Canadian players (outside provincially regulated markets such as Ontario). While online gambling remains a "grey-market" activity in some Canadian provinces, we apply internal controls that reflect widely recognized industry standards.

Internal Risk Monitoring and Controls

• Behavioural analysis: Our systems may automatically monitor account activity for patterns that can indicate increased risk, such as:
  • Very frequent deposits in short time spans;
  • Rapid escalation of bet sizes;
  • Repeated attempts to deposit after declines;
  • Extended play sessions without breaks.
• Warning messages and prompts: Where technically implemented, players displaying such patterns may see:
  • On-screen reminders to review their limits or take a break;
  • Information banners linking to this Responsible Gaming page and support resources.
• Manual review: In certain cases, our responsible gaming or support team may manually review an account and, if necessary, apply temporary restrictions or request that the player confirm their willingness to continue.

When We May Contact You

Subject to our Privacy Policy and applicable Curaçao regulations, our support team may proactively contact you using the e-mail registered on your account (or, where permitted, other verified contact details) when:

• Unusual or high-risk gambling patterns are detected by our systems;
• You have requested information or assistance related to problem gambling, limits, or self-exclusion;
• There are concerns linked to payment behaviour or security that may also indicate risky play.

Such contact is aimed solely at providing information about responsible gaming tools, confirming your intentions, or, in rare cases, informing you of restrictions placed on your account for your protection.

Limits to Our Responsibilities

While Brango Casino takes reasonable steps to identify and mitigate problematic behaviour:

• We cannot see or control your financial situation outside our platform.
• We cannot force you to use limits, Time-Out, or self-exclusion; these tools must be actively chosen by you.
• Our monitoring systems rely on data generated on brango-ca.com only and may not detect every case of harm.

Nothing on this page creates a duty of care beyond what is required by Curaçao law and our license conditions. However, we voluntarily adopt many principles of leading regulatory frameworks to enhance player protection.

Updates

Gambling regulation and best practices evolve regularly in both Curaçao and Canada. Brango Casino will review and, where appropriate, update this Responsible Gaming page and related procedures to reflect changes in applicable law, license conditions, and industry standards.

• Notification of changes:
  • Significant updates may be communicated via:
    • E-mail notices to the address registered on your account;
    • Informational banners or pop-ups on https://brango-ca.com after you log in;
    • Revised wording and "last updated" dates on this page.
  • For minor textual clarifications, we may update the page without prior individual notice, but you are encouraged to review it regularly.
• Priority of terms: In case of any inconsistency between this page and the general Terms and Conditions, the latter will prevail to the extent permitted by applicable law, but we aim to ensure consistency across all documents.

Last updated: 6 November 2025 (intended to remain applicable through 2026 unless replaced or amended).

Contact & Feedback

If you have questions about responsible gaming, wish to set or adjust limits, request Time-Out or self-exclusion, or provide feedback about our player-protection measures, you can contact Brango Casino using the details below.

Responsible Gaming Contacts

• E-mail (Support - first contact point): [email protected]
  • Use this address for:
    • Help in setting or changing deposit limits and Time-Out;
    • Questions about responsible gaming tools and policies;
    • Initial complaints or concerns about how your responsible gaming request has been handled.
• E-mail (Responsible Gaming / Operations - escalations & manual requests): [email protected]
  • Use this address for:
    • Formal self-exclusion requests, including long-term or lifetime exclusion;
    • Escalation of responsible gaming issues that require management review;
    • Clarifications about the status of your self-exclusion or protection measures.

At present, no dedicated telephone number is published specifically for responsible gaming matters. Written communication allows us to verify account holder identity and keep a clear record of your requests.

Feedback and Self-Control Request Form

For your convenience, Brango Casino may provide an online feedback or request form in the "Responsible Gaming" area of your account on brango-ca.com. Where available, you can use this form to:

• Request deposit limit changes or Time-Out without writing a separate e-mail;
• Ask for information or advice on available tools and external support resources;
• Submit comments or suggestions on how we can improve our responsible gaming measures.

If the online form is not accessible or you prefer e-mail, please contact [email protected] directly and clearly state that your message relates to "Responsible Gaming / Self-Control". Our team will handle such requests with priority and confidentiality, in accordance with our Privacy Policy and applicable Curaçao and data-protection requirements.