Terms & Conditions
These Terms and Conditions ("Terms") govern your relationship with the operator of the website brango-ca.com ("Brango Casino"). By accessing or using the services offered on this site, you confirm that you have read, understood, and agree to be bound by these Terms, as well as any documents expressly incorporated by reference. These Terms are effective as of 1 January 2026 and apply to all Users who access or use the services from Canada, subject to the governing law and licensing jurisdiction set out below.
Definitions
For the purposes of these Terms, the following definitions apply:
- Operator: Refers to Anden Online N.V., a public limited company incorporated under the laws of Curaçao (registration number 140039), holder of a sub-licence under Master Licence 1668/JAZ, and any of its designated affiliates or service providers, including LyncPay Ltd (registration number HE 398271, Cyprus), acting as payment processor.
- Website: The domain brango-ca.com and any mobile, app, or mirror versions lawfully operated by the Operator for Canadian Users.
- Brango Casino: The online gaming service and brand as presented on brango-ca.com, operated by the Operator under its Curaçao licence.
- User or you: Any natural person who visits the Website and/or creates an account and/or participates in any gambling activity on the Website.
- Player: A User who has successfully registered an account, passed any required verifications, and is permitted by the Operator to place Bets or Wagers.
- Account: A personal, non-transferable account opened and maintained by a Player on the Website for the purpose of using the services, depositing funds, placing Bets, and withdrawing winnings.
- Services: Any real-money or play-for-fun casino games, promotions, loyalty programs, and associated functionalities made available on or through the Website.
- Game(s): Any casino game, including but not limited to slots, table games, video poker, live casino games, and specialty games, provided via the Website.
- Bet or Wager: Any amount of real-money funds or bonus funds staked by a Player on a Game outcome made available through the Services.
- Bonus: Any promotional value (including but not limited to bonus credits, free spins, cashback, tournament entries, and loyalty rewards) awarded to a Player subject to specific terms, including wagering requirements, time limits, and game restrictions.
- Real-Money Balance: The portion of the Account consisting of deposits made by the Player and any winnings not subject to ongoing wagering requirements or other restrictions.
- Bonus Balance: The portion of the Account consisting of Bonuses and associated winnings that are subject to applicable wagering or other conditions and which may be forfeited in accordance with these Terms or the specific Bonus rules.
- KYC (Know Your Customer): The identity and verification procedures (including AML checks) carried out by or on behalf of the Operator to confirm a Player's identity, age, residence, and funding sources.
- Restricted Jurisdiction: Any country, province, territory, or region from which the Operator does not accept Players or in which the Services are not lawfully offered according to the Operator's internal policies or applicable law.
- Chargeback: Any reversal, cancellation, or dispute of a previous payment initiated by a payment provider, bank, or cardholder.
- Business Day: Any day other than Saturday, Sunday, or a public holiday in Curaçao or Cyprus, as relevant to processing payments.
Account Registration
Eligibility and Age Requirements
- Minimum age: Access to real-money gambling services is strictly limited to individuals who are at least 18 years old or older if required by the applicable laws of their province or territory of residence in Canada. You must not use the Services if you are below the legal gambling age in your jurisdiction.
- Jurisdictional responsibility: By registering an Account, you expressly confirm that:
- you are legally permitted to participate in online gambling under the laws applicable in your place of residence;
- you are accessing the Website from a location where the Services are not prohibited; and
- you are not resident in, or currently located in, any Restricted Jurisdiction as determined by the Operator's policies.
Account Creation Process
- Registration form: To open an Account, you must complete the online registration form with accurate and complete information, including but not limited to your full name, date of birth, residential address, email address, and any other data requested.
- Email verification: You may be required to verify your email address by clicking a confirmation link sent to the address you provided. The Operator may suspend or restrict your Account until such verification is completed.
- Single account rule: You may hold only one (1) Account with Brango Casino. Multiple accounts, shared accounts, or accounts registered on behalf of third parties are strictly prohibited and may result in the closure of all related accounts and forfeiture of Bonuses and winnings.
- True identity: Account registration using false identities, aliases, or acting on behalf of another person is not permitted. The Operator may request additional evidence of identity at any time.
KYC, Verification, and AML
- Verification documents: To comply with AML and KYC requirements under Curaçao and international standards, and to manage risk in the Canadian market, the Operator may request, and you agree to promptly provide, clear legible copies of:
- Government-issued photo identification (e.g., passport, driver's licence);
- Proof of address (e.g., utility bill or bank statement not older than three months);
- Proof of payment method ownership (e.g., partially redacted card copy, e-wallet screenshot, or bank statement); and
- Any additional documentation reasonably required to confirm your identity, residence, or source of funds.
- Verification timing: The Operator may perform verification:
- upon registration;
- prior to your first withdrawal;
- if cumulative deposits or withdrawals reach thresholds set under AML policies; or
- if suspicious or unusual activity is detected.
- Account restrictions: Failure to complete KYC, providing inaccurate or misleading information, or failing to cooperate with verification may result in:
- temporary suspension of your Account;
- cancellation or withholding of Bonuses and/or winnings; or
- permanent account closure, subject to applicable laws and any legitimate retention of funds for regulatory or fraud-prevention purposes.
User Obligations
- Accuracy of data: You must ensure that all information supplied during registration and throughout your relationship with Brango Casino remains accurate, complete, and up to date. You must promptly inform the Operator of any changes to your personal details.
- Password and security: You are solely responsible for:
- maintaining the confidentiality of your login credentials;
- restricting access to your devices; and
- immediately notifying support at [email protected] if you suspect that your Account details have been compromised.
- Prohibited uses: You must not:
- allow any third party to access or use your Account;
- use the Services for commercial, professional, or arbitrage purposes;
- deposit funds that originate from criminal activity or otherwise violate AML laws; or
- tamper with, manipulate, or otherwise interfere with Games or systems.
Betting & Gameplay Rules
General Rules for Placing Bets
- Availability of Games: All Bets are placed on Games made available on the Website. Game rules, including paytables, special features, and minimum/maximum bet amounts, are typically accessible via the information section of each Game.
- Minimum and maximum stakes: Each Game has specific minimum and maximum stake limits determined by the software provider (including RealTime Gaming and others) and/or the Operator. It is your responsibility to check the applicable limits before placing a Bet.
- Bet confirmation: A Bet is considered accepted only when it is recorded on the Operator's servers. Once accepted, the Bet is final and cannot generally be cancelled or amended by the Player.
- Game currencies: Bets may be denominated in Canadian dollars (CAD) or in other currencies or crypto-assets supported by the Operator. Currency availability and exchange rates are determined at the Operator's discretion.
Game Outcomes and Errors
- RNG and fairness: The Games rely on certified random number generator (RNG) technology supplied by reputable providers (such as RealTime Gaming). While industry metrics indicate typical RTP (return to player) ranges, actual individual session results are random and cannot be predicted.
- Result determination: The outcome of each Game is determined by the Game's RNG and/or live dealer system as recorded on the Operator's servers. The Operator's records shall be final and binding in the event of any discrepancy between your device display and the server data.
- Obvious errors and malfunctions: Where a Game, system, or display is affected by a technical malfunction, bug, or configuration error (including incorrect odds, paytables, or bonus calculations):
- all affected Bets may be voided at the Operator's discretion;
- any stakes involved in such Bets may be refunded to the Real-Money Balance where appropriate; and
- any winnings obtained from such errors may be declared void and removed, even if they have been temporarily credited or withdrawn.
Cancellation and Modification of Bets
- By the Player: Once a Bet has been accepted and the Game round has commenced, you may not cancel or alter that Bet.
- By the Operator: The Operator reserves the right to cancel or void Bets where:
- the Bet was placed by or on behalf of an ineligible individual (e.g., underage or from a Restricted Jurisdiction);
- there is evidence or reasonable suspicion of collusion, fraudulent activity, or abuse of Game or Bonus mechanics; or
- the Bet was affected by a technical fault or misconfiguration.
Player Conduct, Live Casino & Chats
- Respectful behaviour: Where live casino tables, chat rooms, or other interactive features are provided, you must conduct yourself in a respectful and lawful manner. The following is strictly prohibited:
- insults, harassment, hate speech, or discriminatory remarks;
- spam, advertising, or promotion of other services or brands;
- sharing personal data of yourself or others; and
- threats, intimidation, or disruptive behaviour.
- Fraud, collusion, and unfair play: You must not:
- collude with other Players or third parties;
- use tools, bots, scripts, or automated decision-making software to gain an advantage;
- intentionally exploit glitches, loopholes, or Game/Bonus design weaknesses; or
- engage in hedging, multi-accounting, or chip-dumping strategies designed to circumvent the rules.
Bonus Terms
Activation of Bonuses
- Eligibility and opt-in: Bonuses may be:
- claimed manually via the cashier or promotions page;
- activated using a bonus code; or
- credited automatically based on your activity (e.g., loyalty rewards, cashback).
- Bonus crediting: Bonus funds and/or free spins are credited to your Bonus Balance or free spin wallet once the qualifying conditions have been met and any required opt-in has been properly completed.
- Bonus-specific terms: Each Bonus or promotion may have its own specific terms published on the Website (including at any time on pages linked from https://casinobrango.com/bonus-terms). In the event of conflict, the specific Bonus terms take precedence over these general Bonus Terms.
Wagering Requirements and Timeframes
- Wagering requirements: Unless otherwise stated, Bonuses are subject to wagering requirements that must be fully met before:
- Bonus funds become withdrawable; and/or
- any winnings derived from Bonus funds can be cashed out.
- Contribution of different Games: Different Game categories may contribute differently to wagering (e.g., slots may contribute 100%, some table games 10% or 0%). The Operator may exclude certain Games or Game types from wagering at its discretion; such exclusions will be indicated in the Bonus terms when applicable.
- Time limits: Bonuses and free spins are typically subject to expiry dates (for example, 7 - 30 days from crediting). If wagering requirements are not fulfilled within the stated timeframe, any remaining Bonus Balance and related winnings may be removed.
Prohibited Actions and Bonus Abuse
- Irregular gameplay: The Operator may consider the following (non-exhaustive) behaviours as Bonus abuse or irregular play:
- placing single or multiple Bets of disproportionately high value in relation to the deposit or Bonus amount (e.g., exceeding stated maximum bet per spin/round while wagering a Bonus);
- switching from low-risk bets to high-risk bets after a large win has been achieved while still completing wagering requirements;
- using multiple accounts or identities to claim the same promotion; or
- colluding with others to exploit promotions or jackpots.
- Consequences of abuse: In cases of Bonus abuse, the Operator may:
- remove existing Bonuses and any associated winnings;
- void current and future promotional eligibility; and/or
- terminate or suspend the Account as described under "Termination & Suspension".
Combining Promotions
- One promotion at a time: Unless expressly allowed, only one active Bonus or promotion may apply to your Account at any given time. Attempting to stack or overlap bonuses may result in the cancellation of one or more promotions.
- Order of use: Where both a Bonus Balance and Real-Money Balance exist, the order in which stakes are deducted (e.g., Bonus first or Real Money first) is determined by the Operator and may be specified in the relevant promotion terms.
- Cashback and loyalty: Cashback, loyalty points, and VIP rewards may be subject to separate rules set out on the Website or communicated to you individually. Such benefits may not be combined with certain deposit bonuses unless explicitly permitted.
Payments & Withdrawals
Deposit Methods and Limits
- Deposit methods: Brango Casino supports a range of payment options, which may include:
- credit and debit cards;
- e-wallets and online payment services;
- bank transfers; and
- select cryptocurrencies, where permitted by the Operator's policies.
- Processing entity: Fiat payments for Canadian Players may be processed by LyncPay Ltd, a company registered in Cyprus (reg. no. HE 398271), acting as a payment agent for Anden Online N.V.
- Deposit limits and fees: Minimum and maximum deposit amounts are displayed in the cashier. The Operator does not generally charge deposit fees, but third-party payment providers may impose their own charges or currency conversion costs, which shall be borne by you.
Withdrawals
- General rules:
- Withdrawals are processed back to the same payment method used for deposits where technically possible and compliant with AML rules ("closed-loop" principle).
- You may be required to complete full KYC/AML verification before a withdrawal is processed.
- Minimum and maximum withdrawal limits apply per transaction, day, week, or month, and are displayed in the cashier or communicated by support.
- Processing times:
- The Operator aims to review and approve withdrawal requests within a reasonable timeframe, typically within a few Business Days, subject to verification.
- Actual receipt of funds may depend on your bank, card issuer, e-wallet provider, or blockchain network and is outside the Operator's direct control.
- Pending withdrawals and reversal: While a withdrawal request is in "pending" status, the Operator may allow you to reverse the request and return funds to your playable balance, unless self-exclusion or responsible gambling measures apply.
Currency, Fees, and Chargebacks
- Currency conversion: Where your Account or transaction is denominated in a currency different from CAD, currency conversion rates and associated fees are determined by your payment provider or by the Operator's payment processor. Any exchange rate loss or fee will be borne by you.
- Fees: The Operator may impose reasonable processing fees for repeated withdrawals, currency conversions, or exceptional manual processing, subject to clear disclosure in the cashier or at the time of the request.
- Chargebacks: If a Chargeback occurs:
- the Operator may suspend or close your Account;
- any winnings derived from the disputed funds may be confiscated; and
- the Operator may initiate collection procedures for outstanding balances and report fraudulent Chargebacks to relevant authorities or databases.
Refunds and Reversal of Bets/Bonuses
- Refund of deposits or Bets: Real-money Bets accepted and completed Games generally cannot be refunded. In exceptional cases (e.g., technical error, interrupted Game round), the Operator may:
- restore the Game state to the pre-Bet position; or
- refund the stake to the Real-Money Balance where justified.
- Bonus-related refunds: Where a Bonus or promotion is incorrectly credited or applied due to an error, the Operator may remove or adjust the Bonus and any affected winnings. If funds have been withdrawn based on an erroneous Bonus, the Operator may seek recovery of such sums, subject to applicable law.
Limitation of Liability
Operator's Obligations
- Provision of Services: The Operator undertakes to provide the Services with reasonable skill and care, in accordance with its Curaçao licence and applicable standards, and to:
- maintain secure and reliable systems, subject to reasonable maintenance and downtime;
- ensure that Game outcomes are determined by certified RNG or live dealer procedures; and
- handle Player funds and personal data in line with its AML and privacy policies.
- Accuracy of results: The Operator will take reasonable steps to ensure that Game results, account balances, and transaction histories are accurately recorded on its servers. In the event of any discrepancy, the server records will prevail, subject to investigation.
Exclusions of Liability
- Technical failures and interruptions: To the maximum extent permitted by applicable law, the Operator shall not be liable for:
- interruptions, delays, or failures of the Website or Services caused by internet, network, hardware, or software issues outside its reasonable control;
- attempts by you to place Bets after losing connection or while experiencing local technical problems; or
- losses arising from malware, viruses, or attacks affecting your devices.
- Third-party services: The